5
How does the vendor manage
system implementations?
A well-planned implementation is critical for success from day one and beyond. Ask potential vendors to outline their implementation process and timeline. Confirm their implementation team has extensive experience in managing complex implementations. Is their implementation team in-house or outsourced?
Addressing Growth Challenges
Ask for references from organizations similar to yours who have recently implemented the system—and follow up with them. Key elements of a successful implementation include:
Ensure you’ll have a dedicated project manager to oversee setup, manage rollout, and guide you through your first payrolls. The best vendors will also assign an “experience manager” to build relationships with your people and oversee training and change management.
Confirm the vendor can migrate your existing data and handle exports via self-service from your current system.
To minimize risk, see if the vendor offers parallel payrolls or a pre-launch audit of your current payroll system to identify and resolve issues before going live.
Make sure the vendor has an effective plan to communicate to administrators and employees how to use the new system and how it will help them do their job better.
By taking these steps, you’ll set the stage for a successful transition to a new HR system that supports your business today and as it grows tomorrow.