Who will do the work?

• Who is responsible for implementing the HR or payroll system—your team or the vendor?

• Will the vendor assign a dedicated implementation team? Who will be on that team?

• Who handles which elements, and what percentage of the work is shared?

• How will historical data conversion be managed?

 

Timeline

• How long does implementation typically take?

• Does the timeline include all functionality, or is it phased?

• What happens if the project takes longer than expected?

 

Future project work

• How are future enhancements or additional capabilities handled?

• Is there a phased approach for adding new features?

• What support is available if the project extends beyond the planned timeline?