Implementation

• Is pricing based on the project, or do you charge hourly?

• Are there additional fees for change orders?

• Do implementation costs cover all features, or are they charged by module?

Hidden costs

Will there be extra charges for:

• Training?

• Off-cycle checks or transactions?

• Custom reports and tables?

• Software releases?

• Carrier feed changes?

• New features?

• EOY fees? (W2s, 1095s)

Pricing models

• What factors determine the cost?

• How does billing work—what costs happen when (monthly, year-end, etc.)?

• How does the cost change as our company grows?

• How often do you increase prices?